"We walked into the e-velo shop one day, as we wanted to look at the bikes in the flesh. We were impressed with the build quality and bought two on the spot. They were delivered the next day. We are very happy with them and with the service we received. The batteries are excellent, and hardly discharge for what we use them for. The bikes were serviced for free at 6 weeks old, and seem more sprightly since then."

"Great friendly service , every thing is done to make you happy with your purchase, I like the fact that Mark will come out to service your bike which is great when transporting a electric bike can be quiet a challenge . Would highly recommend."

"Really friendly, knowledgeable and helpful staff. Would highly recommend anyone considering buying e-bike to visit."

"The difference between dropping my bike off and picking it up. I brought it in for a routine service, but I glided home, the difference was amazing. mark at E Velo is friendly and sensitive to my needs. He also give invaluable advice."

"Impressive choice of bikes, very helpful with selection process and I even have a comfortable seat. As for the bike, what a revelation, it opens a whole new world of travel."

"Fantastic sales service. Very patient with all our questions and queries regarding which bike’s we both needed plus discount on all security equipment following our purchase. Thanks Mark.Absolutely recommend this company."

"A great experience using e Velo Mark was extremely helpful without the hard sell, also quick and efficient delivery. Would definitely recommend."

"Very happy with the e-bike that I bought from Mark and the after sales care has been excellent. Had a few questions which he's always been happy to help with and he's been happy to help with a few personalisations and tweaks. Would thoroughly recommend."

"I bought the Bergamont E Sweep Sport and I'm very happy with it . A friendly team work at E Velo and very helpful."

"Had a great experience purchasing a new bike. I had loads of questions before I would commit. Mark is obviously an expert with electric bikes, I thought I knew a lot. I left the shop later in the day with a lovely Scott Axis 10. Thanks Mark. I was reassured he would be there if I ever have a warranty issue, which is not offered for many bikes. There were loads of bikes to choose from.Thanks again Mark"

"Bought my Haibike at 3.30 and it was delivered all prepared at 5.30 - brilliant service from Mark of E - Velo. The bike is a revelation and really great fun"

"As a tall novice e bike rider, I was recommended to the Halesworth branch as the only serious retailer in the county. The knowledgeable staff assessed my needs and budget, then sourced and delivered in a couple of days. I've ended up with a bike that has surpassed my expectations.....Thank you"

“As a 78 year-old with both hips replaced, the time had come to seek an e-bike, and late in 2019, I discovered your showroom in Halesworth, and was immediately drawn to the Wisper walkthrough model at the rear of the showroom. I obtained a booklet (remember them?) but as winter was nigh, I took no action. Then came Covid .... Two years later, my research showed ladies bikes as walk throughs, and there was my Wisper staring at me on the images page, It only took a short test ride to confirm my original thoughts, and home it came with me. Weather permitting, I have ridden 125 miles in five rides, the latest being 40 miles which was 5 or 10 miles further than my fitness levels dictated. But the Wisper performed effortlessly and was a joy for this old boy!"

“Mark gave me excellent advise on the purchased of my Bergamont Hybrid E-Bike. I've received an excellent service and purchasing experience. Thank you Mark"

“Excellent Service from Mark at E-Velo... Really helpful advice and aftercare. Both myself and my partner are really pleased with our Scott ebikes.."

“Mark, at e-velo has given excellent service when my wife and I purchased our new Bergamont bike from him. Luckily one was in stock, so we took that on our first visit. The second one was requested from an order Mark had placed some days earlier. This order was delayed by Brexit, Covid or that little boat stuck in the Suez Canal. But there was nothing Mark could do about this except keep us up dated with any news he received. Which he did. As keen cyclists I am sure we will be regulars at e-velo."

“After an incident involving a broken chain and mangled derailleur, Mark was incredibly helpful at diagnosing the problem and sorting a repair under warranty. Such a relief to get the bike (commuting vehicle) back quickly and efficiently."

“Airy showroom and good range of quality bikes and accessories. Helpful and knowledgeable salesman. Test ride on similar machine as required -with helmet offered. Very happy with my Bergamont Horizon 5e"

“Mark is incredibly knowledgeable and helpful, does everything he can to help his customers. I can't recommend him and the shop highly enough."

“A large range of e-bikes available from folding, shopping, touring, mountain biking and sporty, something for everyone looking for an e-bike, backed up by excellent support and service."

“Just cranked up 100 mi on my new e-bike (Haibike). Works a treat so far. Much better than my older direct-drive e-bike. Looking forward to some real 25% hills now."

“Mark has a plentiful array of fantastic bikes suitable for all abilities. He is very knowledgeable and has carried out all my repairs and servicing brilliantly. Highly recommend his 5* service."

“Great service and also gave me some suggestions getting the right bike for what I needed....Really pleased with my purchase and would recommend to anyone interested in e-bikes."

“Thoroughly good service and very pleased with my new Haibike. Would really recommend a visit.”